Terms & Conditions
This Terms of Service Agreement ("Agreement") governs the access to and use of the digital platform, website, mobile application, and related services operated by Safarhub, a platform facilitating tourism, commerce, regional products, informational content, and associated services. By accessing, registering on, or using the Platform, the user ("User") agrees to be bound by this Agreement, including all policies incorporated herein by reference. Definitions "User" means any individual who accesses, browses, registers, or uses the Platform in any manner. "Services" means all digital services offered through the Platform, including but not limited to e-commerce listings, tourism-related services, informational content, reward systems, blogs, and community features. "Partner" means any third-party service provider, seller, vendor, or collaborator listed or integrated on the Platform. "Applicable Law" means all statutes, rules, regulations, guidelines, directives, notifications and orders of the Republic of India and applicable State Governments including but not limited to: Information Technology Act, 2000 and associated rules (recognizing intermediary obligations and digital contracts); Consumer Protection Act, 2019 (protecting consumer rights); Digital Personal Data Protection Act, 2023 (governing personal data processing); USER CONDUCT, COMMUNITY CONTENT You shall not engage in: SAFETY & (a) Harassment, abuse, exploitation, or conduct that threatens the safety of others, including women and vulnerable groups; (b) Discrimination or content derogatory to gender, caste, tribe, ethnicity, religion, nationality, disability, or any protected characteristic; (c) Behavior undermining public order, sovereignty, integrity of India, or constitutional values; (d) Fraudulent, deceptive, or harmful behavior, including impersonation, misrepresentation of identity, or unlawful content. You agree that any Content You submit (including reviews, blogs, comments, photos) must be lawful, respectful, accurate, and not infringe third-party rights. The Platform reserves the right to remove or restrict any Content that violates these Terms or Applicable Law. USE OF SERVICES You agree to use the Platform for lawful purposes only and in accordance with Applicable Law. You shall not misuse, interfere with, reverse-engineer, alter, or disrupt the Platform's systems, data, or underlying infrastructure. You are responsible for all activity conducted under your account. You must keep your credentials confidential and notify the Platform promptly of unauthorized access. ELIGIBILITY, AGE REQUIREMENTS & IDENTITY VERIFICATION Legal Capacity and Age Requirement The User represents and warrants that they are legally competent to enter into a binding contract under the Indian Contract Act, 1872, and that they are at least eighteen 18 years of age. Use by Minors Access to or use of the Platform by any person below the age of eighteen (18) years is permitted only under the supervision and consent of a parent or legal guardian. The parent or legal guardian shall be deemed to have accepted these Terms on behalf of the minor and shall be fully responsible and liable for all activities, representations, and obligations arising from such use. Identity Verification and KYC Rights The Platform reserves the right, at its sole discretion and at any stage of the User relationship, to verify the identity, age, and eligibility of the User. Such verification may require submission of valid government-issued identification documents, including but not limited to Aadhaar, Passport, Voter ID, or any other document as may be required under applicable law or Platform policy. Accuracy and Truthfulness of Information The User undertakes that all information, declarations, and documents submitted to the Platform shall be true, accurate, complete, current, and not misleading. Submission of false, forged, impersonated, incomplete, or misleading information shall constitute a material breach of this Agreement. Suspension, Termination & Notice In the event of breach of this Clause, the Platform reserves the right to: a) Suspend or restrict User access; b) Terminate the User account with prior written notice of up to seven 7 days, or c) Immediately terminate the User account without notice where required for legal compliance, safety, fraud prevention, or protection of Platform interests. Legal Consequences & Penalties Where false information, impersonation, or misuse attracts liability under applicable laws, the Platform may initiate appropriate action, including: Reporting the matter to competent authorities; Imposition of penalties, charges, or recovery of losses, subject to limits prescribed under applicable government regulations; Initiation of civil or criminal proceedings under relevant statutes. Termination under this Clause shall not affect the Platform's right to pursue legal remedies or recover damages as permitted by law. PAYMENTS, PRICING, COOLING PERIOD & CHARGES Initial Cooling Period The Platform may, at its discretion, offer Users an introductory cooling period of up to thirty (30) days during which no mandatory platform usage fees are charged. The cooling period is: Promotional and non-binding in nature Subject to modification, extension, or withdrawal by the Platform at any time Not a waiver of future payment obligations Continued use of the Platform after the cooling period shall be deemed acceptance of applicable charges. Introduction of Charges The Platform reserves the right to introduce, revise, or restructure: Service fees Convenience fees Subscription charges Transaction-based charges Optional add-on services Such changes shall be communicated through Platform notifications or updates to these Terms, as required under Applicable Law. PAYMENT AUTHORIZATION & BILLING Authorized Payments Only
All payments must be made through Platform-authorized payment channels. Payments made outside such channels shall not be recognized or protected by the Platform. User Responsibility The User is solely responsible for: Accuracy of payment information Any taxes, duties, or statutory charges applicable Ensuring sufficient funds for transactions The Platform shall not be responsible for payment failures caused by third-party payment gateways, banks, or technical issues beyond its control. REWARDS, DISCOUNTS & LOYALTY BENEFITS Nature of Rewards Rewards, discounts, loyalty benefits, coupons, or promotional credits offered on the Platform are: Discretionary and non-transferable Non-cash in nature unless explicitly stated Subject to expiry, modification, or withdrawal No Vested Rights
Rewards do not constitute property, contractual rights, or guaranteed benefits. The Platform may modify or discontinue reward programs without liability. LEADERBOARD & PERFORMANCE DISPLAYS Informational Purpose Leaderboards displayed on the Platform are for informational and engagement purposes only and do not represent definitive rankings, certifications, or endorsements. Link to Rewards
Certain rewards or promotional benefits may be linked to leaderboard metrics. However: Leaderboard data may change Rewards are not guaranteed The Platform retains final discretion over eligibility and allocation TRAVEL INSURANCE & OPTIONAL SERVICES Optional Nature Travel insurance, protection plans, or similar risk-mitigation products may be offered through the Platform via third-party providers. Participation in such offerings is entirely optional. Third-Party Responsibility Insurance coverage, claims, and disputes shall be governed by the insurer's terms. The Platform does not underwrite, guarantee, or adjudicate insurance claims. MARKETING, PROMOTIONAL&COLLABORATIVE ACTIVITIES Voluntary Participation The Platform may offer Users opportunities to participate in: Marketing campaigns Promotional events Entertainment or community initiatives Surveys, contests, or collaborations
Participation is voluntary and optional. Non-participation shall not affect core Platform access unless expressly stated. Use of Participation Data Participation-related data may be used for marketing analytics and promotional purposes in accordance with the Platform's Privacy Policy. **NO GUARANTEE OF SAVINGS OR BENEFITS Disclaimer The Platform does not guarantee: Lowest prices, Maximum discounts, Availability of rewards, Financial savings All offers are subject to availability, Partner policies, and external conditions. DISPUTE RESOLUTION & ARBITRATION Amicable Resolution The Parties shall first attempt to resolve any dispute, claim, or controversy arising out of or relating to this Agreement through good-faith negotiations. Arbitration If the dispute is not resolved within thirty (30) days, it shall be finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Kolkata, West Bengal, India. The arbitration shall be conducted by a sole arbitrator appointed by the Platform. The language of arbitration shall be English. Jurisdiction Subject to arbitration, courts of competent jurisdiction at Kolkata, West Bengal, India shall have exclusive jurisdiction. OPPORTUNITY FOR AMICABLE RESOLUTION / REPRESENTATION Notice of Termination Except in cases requiring immediate action under Applicable Law or for reasons of fraud, safety, security, or regulatory compliance, the Platform shall issue a written notice of termination to the User, providing a notice period of seven (7) days before terminating the User's account. Right to Representation During Notice Period During the notice period, the User shall have the opportunity to submit representations, clarifications, or objections against the proposed termination. Such representation shall be made only through officially designated communication channels, including the Platform's registered email address or support system, within the said notice period. Review by Platform
The Platform shall review the User's representation in good faith. However, the User acknowledges that: a) Submission of representation does not automatically stay or revoke the termination; b) The Platform retains sole discretion to accept or reject such representation based on internal review, safety considerations, contractual obligations, and Applicable Law. No Judicial or Quasi-Judicial Obligation The User expressly acknowledges that the Platform is not a judicial or quasi-judicial authority, and the review process does not constitute a legal adjudication or hearing. Immediate Termination Exception Notwithstanding the above, the Platform reserves the right to suspend or terminate access without prior notice where immediately: a) Required by law, court order, or government directive; b) There is a reasonable belief of fraud, impersonation, identity misuse, or illegal activity; c) There is a risk to user safety, women's safety, community integrity, or public order; d) Continued access may expose the Platform to legal, regulatory, or reputational harm. Finality of Decision The decision of the Platform following the review process shall be final and binding, subject only to remedies available under Applicable Law. INDEMNITY User Indemnification The User agrees to indemnify, defend, and hold harmless the Platform, its founders, directors, officers, employees, affiliates, partners, and agents from and against any and all claims, demands, losses, damages, liabilities, costs, penalties, and expenses (including reasonable legal fees) arising out of or related to: a) The User's breach of this Agreement or any Platform policy; b) Violation of any Applicable Law, regulation, or government directive; c) Submission of false, misleading, or unlawful information or content; d) Misuse of the Platform, services, rewards, promotions, or community features; e) Any act or omission that causes harm to another user, partner, third party, or the Platform. Survival This indemnity obligation shall survive termination or expiration of this Agreement. LIMITATION OF LIABILITY Platform Role The User acknowledges that the Platform primarily acts as a technology facilitator and intermediary and does not directly control third-party service providers, partners, or external events. Exclusion of Certain Damages To the maximum extent permitted under Applicable Law, the Platform shall not be liable for any indirect, incidental, consequential, exemplary, punitive, or special damages, including but not limited to loss of profits, business, reputation, data, or opportunity. Liability Cap Where liability cannot be excluded by law, the Platform's total aggregate liability shall be limited to the amount actually paid by the User to the Platform, if any, during the six (6) months preceding the event giving rise to the claim, or such lower amount as permitted by law. GOVERNMENT ORDERS, TAKEDOWN & LEGAL COMPLIANCE Statutory Compliance The Platform shall comply with lawful orders, directions, notices, and takedown requests issued by competent government authorities, courts, or regulators under Applicable Law, including, but not limited to, the Information Technology Act, 2000, the DPDP Act, and Consumer Protection laws. Severability If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall remain in full force and effect. Waiver Failure to enforce any provision shall not constitute a waiver of rights. Assignment The Platform may assign or transfer this Agreement, in whole or in part, including in connection with mergers, acquisitions, or restructuring. Force Majeure The Platform shall not be liable for failure or delay caused by events beyond reasonable control, including natural disasters, government actions, network failures, or public emergencies. GRIEVANCE REDRESSAL & USER APPEALS Appointment of Grievance Officer In compliance with the Information Technology Act, 2000, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, the Platform has appointed a Grievance Redressal Officer. The Grievance Officer shall be responsible for addressing User complaints relating to: Account suspension or termination Data protection and privacy concerns Content moderation decisions Safety, harassment, or misconduct issues Contact details of the Grievance Officer shall be published on the Platform. Grievance Submission Procedure Users may submit grievances in writing through the officially designated email or support system, clearly stating: Name and registered contact details Description of the grievance Supporting documents, if any Response Timeline The Platform shall acknowledge receipt of the grievance within twenty-four (24) hours and endeavor to resolve the grievance within fifteen (15) days, as prescribed under applicable rules. LIMITED APPEAL PROCESS One-Time Appeal Right A User whose account is suspended or terminated (except in cases of immediate termination) may submit one (1) appeal only during the notice period or within seven (7) days from receipt of the termination communication. Scope of Appeal The appeal shall be limited to factual clarification or correction of errors. Repetitive, abusive, or frivolous appeals shall not be entertained. Finality of Decision The Platform's decision on the appeal shall be final and binding, subject only to remedies available under Applicable Law. TIME BAR ON CLAIMS Limitation Period To the maximum extent permitted under Applicable Law, any claim or dispute arising out of or relating to the use of the Platform must be initiated within six (6) months from the date on which the cause of action arose. Failure to initiate action within this period shall result in the claim being deemed waived and time-barred. NO AGENCY OR PARTNERSHIP Independent Relationship Nothing in this Agreement shall be deemed to create any agency, partnership, joint venture, employment, or fiduciary relationship between the User and the Platform. ENTIRE AGREEMENT This Agreement, along with the Privacy Policy and other referenced Platform policies, constitutes the entire agreement between the User and the Platform and supersedes all prior understandings. GOVERNING LAW & EXCLUSIVE JURISDICTION Governing Law This Agreement shall be governed by and construed in accordance with the laws of India. Jurisdiction Subject to the arbitration clause, courts of competent jurisdiction at [Kolkata, West Bengal, India] shall have exclusive jurisdiction. ACCEPTANCE By accessing or using the Platform, the User confirms that they have read, understood, and agreed to be bound by these Terms of Service.
Contact Us
If you have any questions about this Terms & Conditions, please contact us at:
Email: safarhub1@gmail.com
Phone: +91 8240519110
Address: Kolkata, India